Some T.J. Maxx customers can get aggressive with employees and other shoppers. A leaked internal document provides a de-escalation protocol for employees. It uses Rae Dunn shoppers as an example of ...
Once someone decides to move into a senior living facility, they’re typically ready to move as soon as possible. So when one of our facilities ran into roadblocks that pushed our opening date back, it ...
Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...
Our recent article about the restaurant patron who “lost it” when his steak was served rare instead of medium and threatened an online defamation campaign unless he was paid $500 (What to Do When an ...
Opinions expressed by Entrepreneur contributors are their own. I recently came across a couple of tip lists for how to deal with angry customers. I found them interesting, because all too often — ...
Twisted Sifter on MSN
Impatient And Angry Customer Is Rude To This Representative, So They Decided To Solve The Problem The Longer, Slower Way
If you have ever worked in customer service, you probably know that some customers can be really rude. You also probably know ...
An angry customer waiting for food throws a sugar shaker before screaming profanities at workers at Shiro's Saimin Haven. He then flies a high chair and knocks condiments off a table in the restaurant ...
A barista has been called "mean" by her friends after telling them about the prank she plays on customers at her coffee shop job. Posting to the "r/AmITheA--hole" (AITA) subReddit, she described how ...
Enforcing COVID-19 rules has been left to service workers. Employers need to give them better tools and support for dealing with angry customers. Customers also need to self-reflect: What if you were ...
On Monday night, angry DTE customers let their voices be heard during town halls over DTE's handling of recent power outages. Some spent days, while others spent over a week without power in the dark ...
A southeast Queensland furniture retailer who says he has been reduced to sleeping in his truck after a rent dispute has ...
Customers are blistering Southwest Airlines over its decision to eliminate a beloved free checked bags policy, but the airline is pushing back. "You guys are killing all loyalty to Southwest by ...
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